By placing an order with us you will be deemed to have read, understood and agreed to our terms and conditions.

Order acceptance and the completion of the contract between you and The London Cushion Company will take place on the dispatch of the products you ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in How to Cancel an Order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If an order is not accepted, it may be for one of the following reasons:

• The product you have ordered is unavailable from stock.
• We are unable to obtain authorisation for your payment.
• A pricing or product description error has been identified.
• You have not met the eligibility to order criteria set out in the main terms and conditions.

After your order has passed through our security checks we will send you a confirmation email detailing the exact order that we have received.
If there are any problems with your order, we contact you by email.